Best practice stories
These posts come from true stories by competent and caring managers like you. They’ll let you bring the latest thinking into your meetings. Browse the search and category menu: there’s probably a post on something you’re working on today!
The 3-Step Sequence of Killer Questions
I was at a sports bar with Tom D., one of our city’s best commercial bankers. We were commiserating [...]
Why Do Good People Become Bad Bosses?
Sally is a genuinely nice person. She’s also knowledgeable, creative, and hardworking. She believes in what her company does. But [...]
A Radical Communications Protocol
If communications is always the employees’ #1 complaint, it should be the #1 use of a manager’s time. Using too [...]
Dale Carnegie’s Four Critical Questions
Bad meetings aren’t a 21st Century problem. Meetings are frustrating, indecisive and long because people don’t prepare answers to the [...]
Get Ready for the Conversation Fork
Using Question Craft to Prepare for Conversation Forks Member story Workgroup 1 had helped a member prepare “Need to [...]
Put the Client First and Trust Success Will Follow
Engaging technical professionals in the client conversation Servant Sales practitioners hone their craft through the use of thoughtful and [...]
Servant Sales: Principles for Ethical, Effective and Authentic Sales
The sales process is itself valuable to the prospect, through asking thoughtful and helpful questions. Practitioners are patient and search [...]
To Cut Meetings in Half, Start with Definitions
The Center's USA Workgroup debates a key word Ever sat in a meeting wondering if your staff can actually [...]