Support

Don’t stay stuck. Contact us if the FAQs don’t answer your question.
We need your suggestions for improving The Index, The Toolkit, and the standards.

FAQs

Accounts

No, unless you feel we’ve somehow not met our obligations under the Terms of Use. But please contact us right away with your concern: we want you to get a lot of value.

Yes. You’ll see those options on your own account page.

The Index

Yes. But you can’t edit them.

We absolutely want our community’s suggestions, so first check the editorial guidelines and then contact us including a link. 

Toolkit

Yes and no. You can show them to anyone, but only a subscriber can input data or edit them.

Yes. But you can’t delete our copyright, sell them, or let non-subscribers input data or edit them further.

No, but the Office files open pretty cleanly in Sheets, etc.

Not often. As a standards body, we’re careful not to change things too often or without notice.

Look at the first two columns. Excel has a function for grouping rows.

Community

Not yet. While there’s a Best Practice Workgroup in Wisconsin USA, we don’t have “chapters,” per se. But we’ll help you start a group!

Please contact us and include your story! We assure you people will love hearing it.

Yes! Contact us with our idea. We love posts that start with a simple story and end with practical and inspiring ideas for success.

Our subscriber model is fairly new, but having events is part of our plan. Contact us if you have an idea!

Yes. We can arrange anything from a small internal workshop to a keynote presentation. See the Book page for ideas and a sample video.

Training

  • Corporate training and association workshops and speaking are available on a limited basis. We can also help you create a local Best Practice Workgroup. Contact us for inquiries.

Contact Us

  • We love getting great questions! 

    Your questions and suggestions for improvement is how we make our work more valuable and our community stronger.